Terms and Conditions for Warm Reach Limited

Last Updated: 4th of November 2024
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1. Introduction
These Terms and Conditions ("Terms") govern your use of services provided by Warm Reach Limited ("WarmReach", "we", "us", or "our"), registered offices located at 128 City Road, London, England, EC1V 2NX. By using our services, you agree to these Terms. If you disagree with any part of the terms, you may not use our services.
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2. Services
WarmReach provides lead generation services, including sales prospecting campaigns via electronic mail (email). Our services include:
- Creation of unique internet domains and email accounts
- Sourcing of contacts for promotional activities
- Copywriting of sales outreach messages
- Automation of outreach to newly sourced contacts
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3. Eligibility
You must be at least 18 years old to use WarmReach’'s services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.
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4. Subscription and Payment
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4.1 Minimum Commitment: By engaging our services, you agree to a minimum commitment of three (3) months ("Minimum Term").
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4.2 Fees: You agree to pay the monthly fee as specified in your service agreement. Payments are processed via GoCardless.
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4.3 Refund Policy: If you cancel within three (3) business days of signing up and no work has been performed, you will receive a full refund. After this period, all payments are non-refundable.
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5. Client Responsibilities
You are responsible for providing all necessary information, feedback, input, and approvals required for the successful performance of our services. This includes, but is not limited to:
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- Information about your company
- Sample promotional materials
- Goals for lead generation campaigns
- Detailed answers to the WarmReach onboarding form

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6. Confidentiality
Both parties agree to keep confidential any proprietary information shared during the course of service provision. This includes, but is not limited to, lead generation processes, client information, and the existence and content of the service agreement.
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7. Data and Records Management
You are solely responsible for managing and storing the data and records related to the leads generated by our services. WarmReach does not maintain data records or backup files.
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8. Intellectual Property
All materials, including trademarks, copyrights, business processes, methods, documents, and designs provided by WarmReach remain the property of WarmReach.
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9. No Warranty
Our services are provided "as is" without any warranty of any kind, either express or implied.
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10. Limitation of Liability
WarmReach will not be liable for any indirect, special, consequential, incidental, or punitive damages arising from the use of our services.
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11. Indemnification
You agree to indemnify and hold WarmReach harmless from any claims, actions, or proceedings arising from your breach of these Terms or your use of our services.
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12. Termination
After the Minimum Term, either party may terminate the agreement by providing written notice at least ten (10) days before the end of the current billing period.
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13. Governing Law and Dispute Resolution
These conditions and all other express terms of the contract shall be governed and construed in accordance with the laws of England.
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14. Changes to Terms
We reserve the right to modify these Terms at any time. We will provide notice of significant changes.
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15. Contact Us
If you have any questions about these Terms, please contact us at hello@warmreach.co.uk